• Providing a wide array of design and technology services to businesses and non-profit organizations.
• Created brand identities and all purpose branding kits to be leveraged for marketing and promotions, as well as custom merchandise.
• Designed websites or landing pages based on business/organizational needs.
• Setup initial social media pages and accounts, utilizing the branding kit, to begin social media outreach.
• Established and configured technology stacks to drive operations for businesses and organizations, such as: Google Workspace, Proton Mail/Drive, Square, Stripe, Nextcloud and WordPress.

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Taking a brief paternity leave to spend time with my son and my wife before she goes back to work. Life is beautiful.

• Delivered ongoing UX strategy and design guidance for enterprise-grade applications with complex workflows, driving user-centred solutions.
• Collaborated closely with senior product managers and engineering leads to convert roadmap features into validated interactive prototypes, enhancing cross-team Agile development.
• Strengthened engineering efforts by advancing a scalable design system featuring reusable UI components, consistent design patterns, and front-end code enhancements for improved product quality.
• Developed and implemented a UX strategy to migrate products into an organizational design system, ensuring cohesion and consistency across the enterprise product family.

• Collaborated with senior product managers and engineering leads to re-envision a product using a user-centred design approach, improving usability and alignment with business goals.
• Created and implemented a comprehensive UX strategy for redesigning a product leveraging a new front-end framework and design system.
• Established a scalable design system for PrimeVue components, enabling rapid prototyping and supporting engineers throughout implementation.

• Mentored and coached a team of 16 UX researchers and UX designers and provided actionable feedback to foster professional growth and design excellence.
• Interviewed candidates and ultimately hired 10 new staff to expand UX capacity in order to better meet the demand of IT projects within the organization.
• Provided UX governance and oversight for multiple concurrent projects.
• Contributed high-level UX work to projects as needed.
• Applied user-centred design methodologies to deliver effective UX services for complex enterprise applications and innovative government projects.
• Conducted comprehensive UX research (both field and virtual) to deepen user insights and improve stakeholder relationships.
• Partnered with business analysts to ensure alignment between business objectives and user needs.
• Delivered strategic UX guidance to senior management, driving enhancements in team capabilities and project outcomes.

• Redefined digital products using modern design techniques and a user-centred design methodology to enhance usability and engagement.
• Served dual roles as product manager and UX designer for complex enterprise applications in the public sector.
• Provided development teams with clear design direction and detailed documentation across multiple projects to ensure alignment and quality.
• Gathered comprehensive business requirements and conducted user research studies to inform and validate design decisions.
• Presented wireframes and interactive prototypes to stakeholders, facilitating feedback and securing project approvals.
• Acted as a liaison between clients and developers to ensure business goals and user needs were effectively aligned.
• Delivered design options and usability reports that informed project planning and enhanced decision-making.

•  • Supported over 60 personnel by gathering detailed requirements to develop effective web-based solutions for government operations.
• Re-designed and developed scalable enterprise applications to replace legacy systems like MS Access and Excel, significantly improving efficiency and usability.
• Created a web-based case management system to streamline and automate complaints processing workflows.
• Designed accessible user interfaces in compliance with government standards, enhancing usability and ensuring regulatory adherence.